Privacy Policy

1. Introduction

Welcome to Vip Delivery ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when using our mobile application and website.

2. Information We Collect

Depending on how you use the application, we may collect the following information:

Personal Information

• Full name
• Mobile phone number
• Email address (if provided)
• Delivery addresses

Order Information

• Order details
• Delivery instructions
• Order history
• Payment status (we do not store full payment card information)

Device Information

• Device model
• Operating system version
• App version
• Device identifiers when required for security or app functionality

Location Information

With your permission, the app may access your device's location to:

• Detect your current delivery address
• Improve delivery accuracy
• Show nearby delivery coverage

Location access can be disabled at any time through your device settings.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates
• Provide customer support
• Improve our services
• Detect fraud and maintain security
• Comply with legal obligations

4. Data Sharing

We may share information only when necessary with:

• Delivery drivers assigned to your order
• Payment service providers
• Cloud hosting providers
• Customer support systems
• Government authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of electronic storage or internet transmission is 100% secure.

6. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Withdraw consent where applicable
• Request a copy of your personal data

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application and on our website.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

• Company: Vip Delivery
• Email: [email protected]
• Website: https://jasperwick.org